01
Automation
Technical events and follow-up actions are handled only inside an explicitly agreed process and release scope.
Insurers & Contact Centers
Integration architecture for insurer and contact-center scenarios.
MEMM classifies platform and automation scenarios through technical identities, attribute and room context, versioned interfaces and explicit operating responsibility. The concrete feature set remains release- and project-specific.
Development reference:
Draft_TI-Messenger_26_2 includes extended user-profile attributes and organization-specific room naming as external design context. No complete implementation or availability follows from that reference.Integration scope
Automation becomes reviewable only when context boundaries are explicit.
A messaging channel alone is not enough. Identity, allowed attributes, room context, error semantics and ownership between host, automation and external services must be named.
02
Technical identity
Machine or organization actors require clear identity and responsibility boundaries; a concrete bot product is not implied.
03
Attributes & rooms
Identity, attribute and room concepts remain separate integration contexts and are assessed by version.
04
Operations & hand-off
Monitoring, error hand-off, release change and operational ownership are defined before pilot or use.
Abstract system path
From host process to the external communication context.
The diagram shows responsibility hand-offs, not a fixed delivery or deployment model.
HostBusiness system / Contact Centerbusiness process and user context
ProcessAutomation logicproject-specific process scope
BoundaryMEMM integration boundaryVersion · Identity · Attributes · Policy
ExternalTI-M / external contextsonly named profiles and versions
What we clarify
Evaluation before automation promises.
- target system and process boundary
- technical identities and allowed attribute context
- room, lifecycle and error semantics
- versions, external dependencies and acceptance criteria
What is not claimed
A use case is not an automatic product commitment.
This page does not claim a generally available insurer chatbot, Functional Accounts, automated ePA notifications, complete Draft_TI-Messenger_26_2 implementation, a production release or a specific SLA.
Classification: Matrix, FHIR®, TI, TI-M, TI-Flow, ZETA, ePA and gematik refer to external standards, infrastructures or integration contexts. This site does not claim certification, approval or commissioning by gematik or another authority. Supported profiles, versions and operational boundaries are confirmed in writing before use.
Technical depth
Headless, identity/attributes/policy and responsibility boundaries.
Headless ClientTI-Messenger Headless ClientArchitecture view of a local Headless Client integration: product boundary, the fixed 63-domain Messenger denominator, the separate 37-operation host/native catalogue, native bindings, calls and ownership.Open knowledge brief →Access & PolicyIdentity, attributes & policyA control model that keeps identity evidence, attributes, authorization policy and the final execution decision distinct.Open knowledge brief →Shared ResponsibilityPVS/KIS responsibilityA practical boundary model for primary systems, the agreed MEMM scope and external operators before evaluation or pilot work begins.Open knowledge brief →
Automation starts with a clear integration scenario.
Bound process, identity, attributes, room context, release and responsibility before implementation assumptions.